UPCL commercial activities to go online from 2013

With Data Centre of Uttarakhand Power Corporation Limited starting to function from Wednesday, the integrated commercial activities will also take off. By the month of March 2013, billing, metering and collection would go online. 

The consumers can see their bills and download from UPCL web portal and know about the bill payment made by them earlier. Besides, the consumers will also be informed through E-mails or SMS alerts. The UPCL Call Centre will start functioning from Wednesday onwards and through it the consumers can register their complaints.

Chief Secretary Alok Kumar Jain reviewing the meeting of Power Department on Tuesday at secretariat directed the departmental officers to start online bill payment service within a month. He asked them to release three- digit number for Call Centre and introduce third party audit system. He instructed them to reduce commercial loss from 23 to 21 percent and reduce collection loss to four percent from six percent. Secretary Energy SS Sandhu apprised that there had been reduction of 3.34 per cent in line losses, 815 cases were lodged against power theft and `35 lakh recovered as fine.